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Public Resources

Resources for the Public

Below you can find documentation and contact information for various areas and aspects of long-term care in New Mexico

What is an Assisted Living Facility (ALF)?

An assisted living facility is defined as any facility which is operated for the maintenance or care of two or more adults who need or desire assistance with one or more activities of daily living.

Who qualifies for assisted living residency?

According to NMAC 8.370.14, no resident shall be admitted who is below the age of eighteen (18) or for whom the facility is unable to provide appropriate care. The facility shall not admit or retain individuals that require 24-hour continuous nursing care.

Level of Care

If any of the following medical conditions that require a higher level of care apply, an assisted living facility may not be the most appropriate residency:

                             (1)         ventilator dependency;

                             (2)         pressure sores and decubitus ulcers (stage III or IV);

                             (3)         intravenous therapy or injections;

                             (4)         any condition requiring either physical or chemical restraints;

                             (5)         nasogastric tubes;

                             (6)         tracheostomy care;

                             (7)         residents that present an imminent physical threat or danger to self or others;

                             (8)         residents whose psychological or physical condition has declined and placement in the current facility is no longer appropriate as determined by the PCP;

                             (9)         residents with a diagnosis that requires isolation techniques;

                             (10)      residents that require the use of a hoyer lift; and

                             (11)      ostomy (unless resident is able to provide self-care).

Facility Lookup

Use the button below to search New Mexico facilities and providers for location and contact information, as well as to review surveys reports conducted by the License Oversight Bureau.

The regulations that govern nearly every aspect of Assisted Living Facilities in New Mexico can be found in NMAC 8.370.14, which describes everything from licensing requirements to housekeeping services, building construction, resident records and more.

PLEASE NOTE: When complaints regarding health facilities are received from individuals, the concerns are investigated and documented in a survey report of the facility.

Voting Rights for Long Term Care Residents

Long-term care facilities must support the right of residents to vote. As affirmed by the Centers for Medicare & Medicaid Services (CMS), facilities “should have a plan to ensure residents can exercise their right to vote, whether in-person, by mail, absentee, or other authorized process.” Facilities should “coordinate and engage” with state programs to enable residents to vote.

New Mexico Long Term Care Ombudsman's Office

Las Cruces, Roswell and SE New Mexico

2407 W. Picacho, Suite B2
Santa Fe,  NM 88007

Phone: (866) 451-2901
Toll Free: (866) 451-2901

Santa Fe and NE New Mexico

2550 Cerrillos Rd
Santa Fe, NM 87505

Phone: (866) 451-2901
Toll Free: (866) 451-2901

How to File a Complaint

 

Consumers, Family Members, General Public

Health Facility Complaints Hotline: 1-800-752-8649
OR
Complete, Print and Fax/Mail the
Health Facility Consumer Complaint Form
(Fax number and mailing address are in the form)

NOTE:  Health Facilities should self-report incidents at our online portal.

Provider Trainings

Long-Term Care Facility Dementia Training

Training for long-term care facility direct care workers pursuant to the Long- Term Care Facility Dementia Training Act.

offered by:

Train New Mexico logo

Quality in Assisted Living Collaborative (QALC)

The New Mexico Health Care Authority License Oversight Board utilizes the following organizations, collectively known as the Quality in Assisted Living Collaborative (QALC) to develop our IC investigative pathway.

Regulations

The regulations that govern Assisted Living Facilities in New Mexico are as follows:

Oversight Of Licensed Healthcare Facilities And Community Based Waiver Programs, 8.370.14 NMAC

Health facility licensure fees and procedures, New Mexico Health care authority, 8.370.3 NMAC

Health facility sanctions and civil monetary penalties, New Mexico Health care authority, 8.370.3 NMAC

Adjudicatory hearings for licensed facilities, New Mexico health care authority, 8.370.2 NMAC

Caregiver’s criminal history screening requirements, 8.370.5 NMAC

Employee abuse registry 8.370.8 NMAC

Incident reporting, intake processing and training requirements 8.370.9 NMAC

Health Facility Licensing and Certification Regulations

New Emergency Rule and Pending Regulations

The Health Care Authority Division of Health Improvement is issuing a temporary emergency rule to amend 8.370.8 NMAC section 11, Severity Standard. It updates and clarifies the standards for caregiver offenses that can be referred for placement on the Employee Abuse Registry. This emergency rule is effective on February 11, 2025. the emergency amendment can also be found on the State Records Center and Archives registry volume XXXVI issue 4 publication date 2/25/2025.

These are the rules and regulations governing the work of the Health Facility Licensing and Certification bureau.

* Revised in 2025