Resources for the Public
Below you can find documentation and contact information for various areas and aspects of long-term care in New Mexico
What is an Assisted Living Facility (ALF)?
An assisted living facility is defined as any facility which is operated for the maintenance or care of two or more adults who need or desire assistance with one or more activities of daily living.
Who qualifies for assisted living residency?
According to NMAC 8.370.14, no resident shall be admitted who is below the age of eighteen (18) or for whom the facility is unable to provide appropriate care. The facility shall not admit or retain individuals that require 24-hour continuous nursing care.
Level of Care
If any of the following medical conditions that require a higher level of care apply, an assisted living facility may not be the most appropriate residency:
(1) ventilator dependency;
(2) pressure sores and decubitus ulcers (stage III or IV);
(3) intravenous therapy or injections;
(4) any condition requiring either physical or chemical restraints;
(5) nasogastric tubes;
(6) tracheostomy care;
(7) residents that present an imminent physical threat or danger to self or others;
(8) residents whose psychological or physical condition has declined and placement in the current facility is no longer appropriate as determined by the PCP;
(9) residents with a diagnosis that requires isolation techniques;
(10) residents that require the use of a hoyer lift; and
(11) ostomy (unless resident is able to provide self-care).
Facility Lookup
Use the button below to search New Mexico facilities and providers for location and contact information, as well as to review surveys reports conducted by the License Oversight Bureau.
The regulations that govern nearly every aspect of Assisted Living Facilities in New Mexico can be found in NMAC 8.370.14, which describes everything from licensing requirements to housekeeping services, building construction, resident records and more.
PLEASE NOTE: When complaints regarding health facilities are received from individuals, the concerns are investigated and documented in a survey report of the facility.
Voting Rights for Long Term Care Residents
Long-term care facilities must support the right of residents to vote. As affirmed by the Centers for Medicare & Medicaid Services (CMS), facilities “should have a plan to ensure residents can exercise their right to vote, whether in-person, by mail, absentee, or other authorized process.” Facilities should “coordinate and engage” with state programs to enable residents to vote.
- View the full notice here: Voting Rights for Long Term Care Residents
New Mexico Long Term Care Ombudsman's Office
Las Cruces, Roswell and SE New Mexico
2407 W. Picacho, Suite B2
Santa Fe, NM 88007
Phone: (866) 451-2901
Toll Free: (866) 451-2901
Albuquerque and NW New Mexico
8500 Menaul Blvd NE, Suite 350
Albuquerque, NM 87112
Phone: (866) 451-2901
Toll Free: (866) 451-2901
Santa Fe and NE New Mexico
2550 Cerrillos Rd
Santa Fe, NM 87505
Phone: (866) 451-2901
Toll Free: (866) 451-2901
How to File a Complaint
Consumers, Family Members, General Public
Health Facility Complaints Hotline: 1-800-752-8649
OR
Complete, Print and Fax/Mail the
Health Facility Consumer Complaint Form
(Fax number and mailing address are in the form)
NOTE: Health Facilities should self-report incidents at our online portal.
Provider Trainings
Long-Term Care Facility Dementia Training
Training for long-term care facility direct care workers pursuant to the Long- Term Care Facility Dementia Training Act.
offered by:
Quality in Assisted Living Collaborative (QALC)
The New Mexico Health Care Authority License Oversight Board utilizes the following organizations, collectively known as the Quality in Assisted Living Collaborative (QALC) to develop our IC investigative pathway.
Regulations
The regulations that govern Assisted Living Facilities in New Mexico are as follows:
Oversight Of Licensed Healthcare Facilities And Community Based Waiver Programs, 8.370.14 NMAC
Health facility licensure fees and procedures, New Mexico Health care authority, 8.370.3 NMAC
Health facility sanctions and civil monetary penalties, New Mexico Health care authority, 8.370.3 NMAC
Adjudicatory hearings for licensed facilities, New Mexico health care authority, 8.370.2 NMAC
Caregiver’s criminal history screening requirements, 8.370.5 NMAC
Employee abuse registry 8.370.8 NMAC
Incident reporting, intake processing and training requirements 8.370.9 NMAC
Health Facility Licensing and Certification Regulations
New Emergency Rule and Pending Regulations
The Health Care Authority Division of Health Improvement is issuing a temporary emergency rule to amend 8.370.8 NMAC section 11, Severity Standard. It updates and clarifies the standards for caregiver offenses that can be referred for placement on the Employee Abuse Registry. This emergency rule is effective on February 11, 2025. the emergency amendment can also be found on the State Records Center and Archives registry volume XXXVI issue 4 publication date 2/25/2025.
These are the rules and regulations governing the work of the Health Facility Licensing and Certification bureau.
- 8.370.2 NMAC — Adjudicatory Hearings for Licensed Facilities
- 8.370.3 NMAC — Health Facility Licensure Fees and Procedures*
- 8.370.4 NMAC — Health Facility Sanctions and Civil Monetary Penalties
- 8.370.5 NMAC — Caregivers Criminal History Screening Requirements*
- 8.370.8 NMAC — Employee Abuse Registry
- 8.370.9 NMAC — Incident Reporting, Intake, Processing & Training Requirements for Facilities
- 8.370.11 NMAC — Long-Term Care Facility Dementia Training
- 8.370.14 NMAC — Requirements for Assisted Living Facilities for Adults
- 8.370.15 NMAC — General Requirements for Boarding Homes
- 8.370.20 NMAC — Requirements for Adult Day Care Facilities
- 8.321.11 NMAC — Crisis Triage Centers
- 8.370.25 NMAC — Hearing Requirements for Certified Nurse Aides
- 8.321.11 NMAC — Crisis Triage Centers
- CFR 42 §483.152 — Requirements for Approval of Nurse Aide Training and Competency
* Revised in 2025
