Contact
License Oversight Bureau
Our bureau handles the oversight of state licensed only health facilities including assisted living facilities (ALFs), boarding homes, and crisis triage centers (CTCs) by conducting surveys and investigations to ensure compliance with regulations and protect the health and safety of individuals served.
Reporting in Health Facilities
Consumers, Family Members, General Public
Call the Health Facility Complaints Hotline at 1-800-752-8649
OR
Print & Fax/Mail
Health Facility Consumer Complaint Form (Fax number and mailing address are in the form)
Facility Self-Reporting
1. File a report online via the Health Facility Reporting System
2. Follow up
Per the reporting regulations under NMAC 8.370.9, all licensed health care facilities shall conduct a complete investigation and report the actions taken and conclusions reached by the facility within five (5) days of discovery of the incident.
All health facilities must complete and submit a written Health Facility Complaint Investigation Five Day Follow-up Report Form to DHI Complaints Unit within 5 days from the date of the incident or the date of discovering the incident.
Visit our Reporting Neglect, Abuse, Exploitation Page for reporting in other facilities.