Featured Information
Some of the most frequently accessed topics in this section are listed below:
Licensing a Health Facility — Information and instructions on how to apply for a health facility license.
How to Renew a License — licensed facilities will receive an email reminder to renew their license, or they can reach out to facility.license@hca.nm.gov for renewal information.
Health Facility Dispute Resolution Process — Information is available for assisted living facilities, nursing homes, home health agencies, and for Medicare funded SNF. Visit the page for full details on the dispute process (more information directly below).
Health Facility Provider Search — Find survey reports for your health facility.
Medicare & Medicaid Services State Operations Manual— Information and guidelines for facilities that accept Medicaid and Medicare.
Facility Incident Self-Reporting
(click the button below)
Provider Trainings
Long-Term Care Facility Dementia Training
Training for long-term care facility direct care workers pursuant to the Long- Term Care Facility Dementia Training Act.
offered by:
New Mexico Long Term Care Ombudsmans Office
Las Cruces, Roswell and SE New Mexico
2407 W. Picacho, Suite B2
Santa Fe, NM 88007
Phone: (866) 451-2901
Toll Free: (866) 451-2901
Albuquerque and NW New Mexico
8500 Menaul Blvd NE, Suite 350
Albuquerque, NM 87112
Phone: (866) 451-2901
Toll Free: (866) 451-2901
Santa Fe and NE New Mexico
2550 Cerrillos Rd
Santa Fe, NM 87505
Phone: (866) 451-2901
Toll Free: (866) 451-2901
Facilities’ Rights
Health Facility Dispute Resolution Process
All health facilities have the right the dispute the findings of a survey which results in intermediate sanctions. The type of dispute resolution process available depends on the type of health facility.
Intermediate Sanctions
Measures imposed on a facility for violations of applicable licensing laws and regulations other than license revocation, suspension, denial of license renewal, or loss of certification.
- -A list of intermediate sanctions include the following.
- -Directed Plan of Correction
- -Facility Monitors
- -Temporary Management
- -Restricted Admissions or Provision of Services
- -Reduction of Licensed Capacity
- -Civil Monetary Penalty
Hearing Requests
All health facilities have the right to the request the following.
- A formal hearing to dispute the results of a survey which results in intermediate sanctions.
- An informal review of their survey findings.
NOTE: The type of dispute resolution process available depends on the type of health facility. Please continue reading below to deterime the correct process for each particular facility type.
Informal Dispute Resolution
An assisted living facility, nursing home, or home health agency may request a hearing by using Informal Dispute Resolution (IDR).
Independent Informal Dispute Resolution
A Medicare funded Skilled Nursing facilities or a dually (Medicare and Medicaid) participating SNF/NF may request a hearing by using Independent Informal Dispute Resolution (IIDR).
Customer Satisfaction Surveys
Has your health facility recently been surveyed by the Division of Health Improvement? If so, we would like to know how we performed.
Voting Rights for Long Term Care Residents
Long-term care facilities must support the right of residents to vote. As affirmed by the Centers for Medicare & Medicaid Services (CMS), facilities “should have a plan to ensure residents can exercise their right to vote, whether in-person, by mail, absentee, or other authorized process.” Facilities should “coordinate and engage” with state programs to enable residents to vote.
- View the full notice here: Voting Rights for Long Term Care Residents
Regulations
The regulations that govern Assisted Living Facilities in New Mexico are as follows:
Oversight Of Licensed Healthcare Facilities And Community Based Waiver Programs, 8.370.14 NMAC
Health facility licensure fees and procedures, New Mexico Health care authority, 8.370.3 NMAC
Health facility sanctions and civil monetary penalties, New Mexico Health care authority, 8.370.3 NMAC
Adjudicatory hearings for licensed facilities, New Mexico health care authority, 8.370.2 NMAC
Caregiver’s criminal history screening requirements, 8.370.5 NMAC
Employee abuse registry 8.370.8 NMAC
Incident reporting, intake processing and training requirements 8.370.9 NMAC
Quality in Assisted Living Collaborative (QALC)
The New Mexico Health Care Authority License Oversight Board utilizes the following organizations, collectively known as the Quality in Assisted Living Collaborative (QALC) to develop our IC investigative pathway.
LOB Facility Resource Directory
Assisted Living Facility Infection Control Pathway
Incident Management System Guide for all Licensed Health Care Facilities SFY2025
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities
Reporting poster also available in:
Health Facility Licensing and Certification Regulations
New Emergency Rule and Pending Regulations
The Health Care Authority Division of Health Improvement is issuing a temporary emergency rule to amend 8.370.8 NMAC section 11, Severity Standard. It updates and clarifies the standards for caregiver offenses that can be referred for placement on the Employee Abuse Registry. This emergency rule is effective on February 11, 2025. the emergency amendment can also be found on the State Records Center and Archives registry volume XXXVI issue 4 publication date 2/25/2025.
These are the rules and regulations governing the work of the Health Facility Licensing and Certification bureau.
- 8.370.2 NMAC — Adjudicatory Hearings for Licensed Facilities
- 8.370.3 NMAC — Health Facility Licensure Fees and Procedures*
- 8.370.4 NMAC — Health Facility Sanctions and Civil Monetary Penalties
- 8.370.5 NMAC — Caregivers Criminal History Screening Requirements*
- 8.370.8 NMAC — Employee Abuse Registry
- 8.370.9 NMAC — Incident Reporting, Intake, Processing & Training Requirements for Facilities
- 8.370.11 NMAC — Long-Term Care Facility Dementia Training
- 8.370.14 NMAC — Requirements for Assisted Living Facilities for Adults
- 8.370.15 NMAC — General Requirements for Boarding Homes
- 8.370.20 NMAC — Requirements for Adult Day Care Facilities
- 8.321.11 NMAC — Crisis Triage Centers
- 8.370.25 NMAC — Hearing Requirements for Certified Nurse Aides
- 8.321.11 NMAC — Crisis Triage Centers
- CFR 42 §483.152 — Requirements for Approval of Nurse Aide Training and Competency
* Revised in 2025